Refund Policy

This policy covers payments made to Versus Technologies LLC for scrolling.ai. Credits are spent on real AI generation costs the moment a video is made, so refunds depend on whether you have used what you paid for.

Subscriptions

• If you haven't used any credits from a subscription charge, you can ask for a full refund within 14 days of that charge.
• Once credits from a billing period have been used, that period is not refundable.
• Introductory and partner prices follow the same rule.

Cancelling

You can cancel renewal at any time from My account. Cancelling stops the next charge; you keep access and your credits until the end of the period you already paid for. Cancelling on its own does not refund the current period: ask for a refund as described below if it qualifies.

Credit packs and one-video passes

Unused credit packs can be refunded within 14 days of purchase. Used credits and redeemed passes are not refundable.

Failed renders

Credits held for a render that fails are returned to your balance automatically. You never pay for a video you didn't receive.

Customers in the EU and the UK

You have 14 days to withdraw from a purchase. Because the Service is digital and starts right away, you agree when you pay that the right of withdrawal ends once you start using the credits you bought.

How to ask for a refund

Email hello@scrolling.ai from the address on your account with the date of the charge. Approved refunds go back to the original payment method; your bank usually shows them within 5 to 10 business days. Please write to us before disputing a charge with your bank: it is faster, and a dispute pauses the account while it is open.

Contact

Versus Technologies LLC
2140 Dupont Boulevard, Camden, Delaware 19934, USA
hello@scrolling.ai